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How kirikya Handles Your Personal Information

When you open an account with us, you share personal details and payment information — including the mobile wallet credentials you use with bKash, Nagad, or Rocket.

Data collected at registrationPayment method privacy — bKash, Nagad, RocketYour right to access and correct dataCookie and device tracking noticeHow to contact us about your data
kirikya How kirikya Handles Your Personal Information
REACH US ON DATA

How to Contact Us About Privacy

If you have a question about your personal data — whether that is a correction request, a deletion enquiry, or a concern about how your bKash or Nagad wallet details are stored — our support team can handle it directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. This is the quickest path for data access requests and wallet-related privacy questions.

Email Support

Send a written request to our support email. Include your registered phone number and specify whether your query involves a bKash, Nagad, or Rocket account.

Account Help Centre

The Help Centre inside your account covers common data requests — how to update your contact details, review saved payment channels, and manage cookie preferences.

DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Security at the account level is not a single setting — it is a set of layered controls that work together. Every login to your kirikya account goes through an OTP verification step sent to your registered mobile number. Session tokens expire automatically after a period of inactivity. Your data is transmitted over SSL-encrypted connections, and payment references from bKash, Nagad, and Rocket are stored in isolated records that are not accessible outside the payment and compliance functions. All data handling is subject to our internal policies, and access to your personal record is available on request.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the account flow performs. You can adjust cookie preferences from your browser settings at any time.

Account Security Controls

OTP verification on every login, automatic session expiry, and SSL-encrypted data transfer protect your account details and linked wallet information from unauthorised access.

Data Retention and Deletion

We hold your data for as long as your account is active and for a defined period after closure. You can request deletion of non-essential data by contacting support with your account reference.

Third-Party Sharing Limits

We do not sell your personal data. Payment gateway partners — including those that process bKash and Nagad transactions — receive only the minimum data needed to complete the transfer.

Common Questions About Your Privacy on kirikya

These are the questions we hear most often from account holders in Bangladesh about how their personal data and payment information are handled. If your question is not covered here, reach out through live chat or email.

We collect your name, phone number, email address, and the payment method you add at deposit — such as your bKash or Nagad wallet number. We do not collect your mobile banking PIN.

Your wallet number is stored in an isolated payment record used only for transaction matching and withdrawal routing. It is not shared with marketing systems or sold to any third party.

Send a data access request via live chat or email, including your registered phone number. We will verify your identity and share what we hold within a reasonable timeframe.

Yes. Contact support with your account reference and request deletion. We will remove non-essential data and confirm. Some records are kept for the retention period required by our compliance obligations.

We use session cookies for login continuity and analytics cookies to monitor how account features perform. You can manage or block non-essential cookies through your browser settings at any time.

Access to kirikya and the scope of data processing depends on your local law and eligible regions. If you are unsure whether access is permitted where you are, check the applicable rules in your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.