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Our Legal Terms, Your Account Rights

Your use of kirikya — including account creation, wallet activity through bKash, Nagad, or Rocket, and access to any betting or casino section — is governed by the terms set out here.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad, Rocket Policy ContextData Handling StandardsRight to Request Changes
kirikya Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a dispute over a transaction, or a request to review account data, we have dedicated contact paths for each. Policy-related queries are handled separately from general account support — use the channels below to reach the right team directly.

Live Chat Support Reach our policy support team through live chat on the kirikya site. Use this for account eligibility questions, jurisdiction queries, and term clarifications.
Email for Policy Requests Send formal data or legal requests by email. Include your registered account details and the specific clause or policy area you are writing about for a faster response.
Account Help Centre The Help Centre covers documented policy areas including wallet verification steps, withdrawal holds, and account restriction procedures. Check there before contacting support.
ACCOUNTABILITY STANDARDS

How We Handle Policy Obligations

Accountability on legal and data matters is not a secondary concern for us. These four areas reflect how we handle the obligations that come with operating an account-based platform for Bangladesh. Each one has a defined process — not a vague commitment.

Data Retention and Access

We retain account data only as long as necessary for operational and compliance purposes. You can request a summary of data we hold by contacting our support team through the email channel.

Cookie and Tracking Policy

Cookies are used to maintain your session, remember your wallet preference between bKash, Nagad, and Rocket, and support account security. You can manage cookie settings through your browser.

Account Security Procedures

Account access is protected by OTP verification at login. Any change to your registered mobile number or withdrawal wallet triggers a re-verification step before the update takes effect.

Requesting Policy Changes

If you believe your account data is incorrect or you want to close your account, submit a written request via the email channel. We action verified requests according to our documented retention schedule.

Common Questions About Our Legal Terms

These are the questions we see most often around account rights, data handling, and policy conditions. If your question is not here, our support team can address it directly.

Yes. Access and account use depend on your local law and eligible region. It is your responsibility to confirm that using the platform is permitted under applicable law before you proceed.

We hold registration details, account activity records, and wallet transaction data from bKash, Nagad, or Rocket. You can request a summary by contacting support through the email channel.

Send a written request by email with your registered account details and the specific data you believe is incorrect. We review and action verified requests according to our retention policy.

We may update terms periodically. When we do, the revised version is published on this page. Continuing to use the platform after a revision means you accept the updated conditions.

An account may be suspended or restricted if terms are breached, documentation cannot be verified, or activity is inconsistent with registered details. You can contact support to dispute a restriction.

Every bKash, Nagad, and Rocket transaction is subject to our transaction policy alongside the payment provider's own terms. Both sets of conditions apply simultaneously to your wallet activity.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.